Joan Mollohan - Senior Vice President of HR | Ochsner Clinic, New Orleans, LA
Jon Cecil - Chief Human Resource Officer | Lee Memorial Health System, Fort Myers, FL
Vic Buzachero - Senior Vice President of HR | Scripps Health, San Diego, CA
The Healthcare Performance Solutions team has a gift for making the complex seem simple, the abstract more concrete, all driven by the pursuit of excellence. They challenged us to understand the power of metrics and of being acutely tuned in to our results. With over $30 million in savings in healthcare costs over the past two years, new highs in patient satisfaction levels for our service and seeing the smiles on my teammate’s faces, I’m a believer!Ken ThigpenSt. Dominic Hospital
Our employee survey process has improved significantly since we moved our business to HPS. They are more flexible and responsive than our previous providers, and the quality of their work is exceptional. The best part is that we accomplished all of this while dramatically lowering our costs.
John Cecil, Chief Human Resource Officer
Lee Memorial Health System- Cape Coral, FL
We chose Healthcare Performance Solutions because they truly understand how to be an instrument of change. They forced a process of reflection about ourselves before implementing change and kept us focused on how to get the results we needed.
Thom Rossi, Director of Human Resources
Riddle Memorial Hospital - Media PA
Healthcare Performance Solutions is “the team” to help organizations set a strategic direction and build a strategic plan. I’ve worked with many consultants in the past 25 years and HPS s is the best for recommending practical and workable solutions.Glenn Mechling, Senior Vice-President, Human ResourcesSusquehanna Health System – Williamsport, PA
WakeMed places a high priority on achieving quality outcomes, providing unsurpassed service and facilitating workforce excellence. We believe that participating in the Employer of Choice process helped identify strategies to build on our strengths and recognized key areas for improvement. Healthcare Performance Solutions “connected the dots” to where our efforts would have the highest impact. We learned that achieving our goals was not about working harder but focusing efforts and measuring results.Jeanene Martin, Senior Vice-President, Human ResourcesWakeMed Health & Hospitals
Healthcare Performance Solutions understands the extraordinary value of corporate alignment and is a great resource to help create a motivated and productive leadership team and workforce.Susquehanna Health SystemGlen Mechling, Senior Vice President, Human Resources
Williamsport, PA
Engaging Healthcare Performance Solutions to work with our organization to strengthen our business practices has been a thought provoking, stimulating, and value-added experience. They are exceptionally skilled at making business leaders face the hard truths - often, the 800 lb gorilla in the room that no one wants to acknowledge - so that you can take your organization to the next level of performance.
Robin Barca, Sr. Vice President & System Chief Operating Officer
Baptist Health
Employee satisfaction is a top priority at Lee Memorial Health System. We believe that understanding the needs and concerns of our employees is essential to our success in fulfilling our mission and vision. The Healthcare Performance Solutions team and Success Profiles’ assessment tool has been instrumental over the past three years in helping measure the level of employee satisfaction. Healthcare Performance Solutions has been flexible and committed to developing custom reports designed to meet our global, divisional and departmental needs. This enables LMHS to have a better understanding of our culture and employee feelings throughout the organization.Kristy Rigot, Corporate Director, Human ResourcesLee Memorial Health System
Healthcare Performance Solutions (HPS) is a very unique consulting group that brings together a broad scope of expertise and a depth of involvement with unprecedented results for CoxHealth. We have asked them to assist the Senior Leadership Team in developing themselves as individuals and as a group through executive coaching and team development. The Catalyst Leadership sessions have allowed us to learn new ways to have important and meaningful conversations as a group. We have begun to cascade this learning through the organization with their expert trainers.
Distinctive to this group is their ability to work across a variety of the organization's key groups to facilitate new learning, change the dynamics and gain new commitments.
Our organization is committed to a new level of performance and HPS understands where we want to go. Their relationship and coaching has been and is key to the speed we have been able to make bold leaps.
Rita Wright Gurian, VP Support Services
CoxHealth - Springfield, Missouri
As a new CEO in 2004, my first priority was to develop the administrative staff’s leadership skills and to build a cohesive team. HPS challenged us to be the best we could be, beginning with a 360 analysis and personal coaching that was sensitive to our needs and credible. The catalyst sessions were engaging, timely and well received by both administrative and physician leadership. HPS is unique because they offer a multi-faceted approach to leadership development and enhancing organizational performance.Robert Benzanson, CEOCox Health - Springfield, Missouri
We have had an excellent working relationship with the Healthcare Performance Solutions team. They have been responsive to our questions and concerns, and they have been willing to rearrange their schedules many times to accommodate our needs.
The team “walks the walk." It is apparent that they practice what they preach, and they have earned the respect from the hospitals they have worked with.
We have achieved success within all of our hospitals from the Great Plains Health Alliance Leadership Institute. As might be expected, there are some greater
successes and some smaller successes, but they are successes and can be
attributed to the Leadership training they received. As we practice the
Leadership principles and skills these successes will continue to grow.
Our objective was to broaden the leadership base within our hospitals...to provide a leadership for the future. We have a great start on that objective.
Roger John, President & CEO
Great Plains Health Alliance Institute - Phillipsburg, Kansas
On behalf of the Rawlins County Health Leadership Team, I hope you will accept our sincere gratitude for the opportunity to spend many enjoyable, meaningful, and enlightening hours with you during the past twelve months.
It’s fortunate that Roger, and Great Plains Health Alliance, found you guys; you, Greg, Bill and Tom are wonderful Coaches! We admire your leadership, and it was a genuine pleasure to be with you!
Bob Garrison, CEO
Rawlins County Health - Rawlins County, Kansas
With the skills of a diplomat, Dr. Wong has the ability to unravel problematic issues, get to the underlying concerns, and reconstruct the issue into a new opportunity that satisfies the medical staff, trustees and administrators.
By removing the personal biases that are often barriers to conflict resolution, Dr. Wong serves as the unbiased facilitator working everyone towards an organizational resolution of its critical concerns and issues.
With the tact of a diplomat, a spine of steel, and the heart of a lion, Dr. Wong will tackle issues that not many consultants would dare to take on, all in the interests of assisting people in resolving their issues.
Because of his courage, skill and tact, he inspires others to take on challenges, and to accomplish more than they might ever have thought were possible.
George Mikitarian, CEO
Parrish Medical Center - Titusville, FL
