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"Our employee survey process has improved significantly since we moved our business to HPS.  They are more flexible and responsive than our previous providers, and the quality of their work is exceptional.  The best part is that we accomplished all of this while dramatically lowering our costs."

   John Cecil
   Chief Human Resources Officer
   Lee Memorial Health System

Recent Articles
  1. How to raise your hospital’s net operating margin by 4%
  2. Is there a good national benchmark for healthcare turnover rates? What causes turnover and what can I do to reduce it?
  3. Client Case Study (Summary): Connecting employee engagement to key performance outcomes
  4. Upcoming Events: HR in HealthcareTM Conference & Expo, April 16 - 17, 2008 at the Hilton New York

Sample Report Library

Standard Reports
  1. Demographic Report
  2. Organizational, Facility, and Departmental Report
  3. Organizational Eye Chart
  4. Longitudinal Comparison
  5. High-Level Report/Driver Analysis
  6. Open Feedback by Department

Custom Reports
  1. Eye Chart Analysis
  2. Departmental Benchmarking
  3. Job Category/Position Benchmarking
  4. Open Feedback Analysis
  5. Other Customized Analysis

Video Library

Customer Testimonials
  1. Joan Mollohan - Senior Vice President of HR | Ochsner Clinic, New Orleans, LA
  2. Jon Cecil - Chief Human Resource Officer | Lee Memorial Health System, Fort Myers, FL
  3. Vic Buzachero - Senior Vice President of HR | Scripps Health, San Diego, CA

Measurement FAQ Videos
Introduction:
  1. What is the Business Practices Assessment (BPA)?
  2. What makes our survey and measurement practices unique?
  3. How does the Business Practices Assessment measure performance?
  4. How do we measure business practices related to workforce optimization?
  5. Why make measuring these workforce metrics an imperative?
  6. Introduction to the eye-chart.
  7. What is the eye chart and why is it the ideal tool for interpreting survey results?
  8. What are the benefits of the Eye Chart?
  9. What does the standard Business Practices Assessment involve?
  10. How does HPS score and standardize performance?
  11. Why measuring loyalty is so important?
Benchmarking and Reporting:
  1. What type of reporting can HPS provide?
  2. What are HPS typical reporting practices?
  3. How does the Business Practices Assessment assist in predicting human capital needs?
  4. What should my expectations be when it comes to response rate of electronic vs. paper surveys?
  5. What should I expect to get in way of comparative analyses?
  6. How does HPS compare my data to national norms?
  7. What are the benefits of this detailed reporting?
  8. What is the typical time frame for reporting?
  9. How to manage and benefit from the qualitative data on your employee assessments?
  10. What satisfaction levels can I expect to see?
Survey methods and process:
  1. How frequently should I be measuring workforce metrics?
  2. What mediums are available when conducting assessments?
  3. Who will need to participate in these types of surveys?
  4. How do I get updates on my response rates when using and online assessment?
  5. Are assessments available in languages other than english?
  6. What measures do you take to ensure the validity of my data?
  7. How do you ensure customer access to data in the case of server or ISP failure?
  8. How common is it for someone to try to sabotage the survey process?


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