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Key Metrics Brochure

Healthcare Performance Solutions (HPS) has developed a group of 28 core questions that best allows healthcare organizations to measure the engagement of their workforces. These core questions are known as The Key Metrics of Workforce Optimization (KMWO).  

By utilizing the 28 core questions of the KMWO, the scale provides a standardized benchmark allowing healthcare organizations to compare the engagement/loyalty, leadership, manager competency, patient focus, and business practices of their workforce to other healthcare organizations across the U.S.  

When using the KMWO scale, you may benchmark your results as an entire organization, by department, or by position. Depending on the scale of your assessment results, you may also choose to view the KMWO scale as a 100 point or 5 point scale. To demonstrate the value of these metrics, HPS is offering a complementary interactive tool for RNs.
complementary download of the key metrics for RNs.

Click here to view a User Guide for Key Performance Metrics.

 

As a subscriber to HPS’s Key Metrics of Workforce Optimization, you will receive full access to our extensive list of comparative resources.

 

 

Purchase Subscription to Key Metrics of Workforce Optimization

 

Healthcare departments included in this benchmarking tool include:  

• Admitting and Patient Registration 

• Behavioral Health 

• Critical Care and ICU 

• Emergency Department 

• Facility Operations 

• Finance and Accounting 

• Food and Nutrition Services 

• Home Care Services 

• Hospital Administration 

• Housekeeping 

• Human Resources 

• Imaging Services 

• Information Technology 

• Laboratory Services 

• Materials Management 

• Maternal and Child Health 

• Medical and Surgical Nursing 

• Patient Information 

• Pediatrics 

• Perioperative Services 

• Pharmacy Services 

• Rehabilitation Services 

• Surgical Services 

 

Healthcare positions included in this benchmarking tool include: 

• Administrative Support 

• Clinical Positions 

• CNAs 

• Directors 

• Executives 

• Industrial Tradesmen 

• LPNs 

• Managers 

• Non-Clinical Positions 

• Pharmacists 

• Physicians 

• RNs 

• Supervisors 

• Support Services 

• Technologists 

• Therapists 

 

You may also compare your entire organization’s scores by: 

• Healthcare industry standards 

• Top Two Box Scores 

• Top Box Scores