Workforce Metrics

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"With the unprecedented economic, business, regulatory, and clinical challenges facing each healthcare organization, the ability to monitor, compare, and improve performance is crucial. To help hospitals optimize the productivity of their workforce, HPS has developed national benchmark standards for job satisfaction, organizational loyalty, and professional engagement. These standards are known as the Critical Workforce Metrics.

The data, compiled from 2002 to 2007, includes over 200,000 healthcare professionals, representing the professions and department/functions in approximately 500 healthcare delivery systems throughout the United States. The results establish index scores and percentile rankings that allow healthcare executives to perform comparative analysis for performance management purposes. The data is updated annually.

Benefits

Identify, measure, and compare cultural performance to other healthcare organizations:

Quantify the overall health and fitness of your culture using the Trifecta Index of commitment and engagement
Compare the manager capability, patient focus, and business practices of your organization one department at a time
Establish baseline performance measures for longitudinal, comparative analysis
Compare not only overall scores but also specific departmental scores (such as critical, ICU, laboratory services, surgical services, etc.), job categories, and specific positions (such as nurses, physicians, managers, and so forth). This is an exclusive feature not available anywhere else.

Create the foundation for determining the cause and effect relationships between culture, leadership performance, clinical quality outcomes, and financial results
Design meaningful, evidenced-based scorecards that can be used to enhance organizational performance (overall and by department)
Access to online, web-enabled database and interactive tools available 24/7 anytime, anywhere

Accessing the Metrics

To access the database, please call us at 406-582-8884 or email us at Contact Us

Healthcare departments included in the Critical Workforce Metrics are shown below. The list is frequently being expanded and updated:

Admitting and Patient Registration
Behavioral Health
Critical Care and ICU
Emergency Department
Facility Operations
Finance and Accounting
Food and Nutrition Services
Home Care Services
Hospital Administration
Housekeeping
Human Resources
Imaging Services
Information Technology
Laboratory Services
Materials Management
Maternal and Child Health
Medical and Surgical Nursing
Patient Information
Pediatrics
Perioperative Services
Pharmacy Services
Rehabilitation Services
Surgical Services

Healthcare positions included in this benchmarking tool include:

Administrative Support
Clinical Positions
CNAs
Directors
Executives
Industrial Tradesmen
LPNs
Managers
Non-Clinical Positions
Pharmacists
Physicians
RNs
Supervisors
Support Services
Technologists
Therapists

Organizations can compare their business practice performance scores by five-point Likert scale, one hundred –point scale and percentile rank, top-box and top-two index box

Healthcare industry standards
Top Two Box Scores
Top Box Scores

Workforce Metrics ::

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