Courtney McCashland

Courtney McCashland is the founder and visionary of TalentMine™, a performance-based online measurement system to help employers understand and manage their people and culture to improve service quality, employee retention and business results. With over a decade of experience working with leading global organizations, Dr. McCashland has gained credibility as an industry expert in measuring and managing business performance. Through TalentMine, Dr. McCashland teams with practice leaders to systemically increase client partner performance through proven online people solutions. Prior to founding TalentMine, Dr. McCashland served as a senior executive for the Gallup Organization, where she developed and led a management consulting team. Dr. McCashland led Gallup's early research on employee engagement and worked as the lead consultant on Best Buy with Marcus Buckingham to empirically capture the management success factors for building an engaged service culture. Dr. McCashland's research with Best Buy, Nortel, 3M, Kodak and numerous other organizations was combined through a meta-analysis to uncover the consistent behaviors driving business performance and customer loyalty in the work place. Dr. McCashland worked with Marcus Buckingham to present the research findings, which are captured in Buckingham's Management Best Seller First Break All the Rules.

Throughout her career, Dr. McCashland has consistently focused on financial and healthcare service organizations to build systems that measure and manage employee and customer loyalty as they predict business performance. She completed her doctoral dissertation in explaining how manager talent affects an engaged work culture, customer loyalty and unit profitability within the healthcare industry and validated her findings with a leading provider of financial services. Dr. McCashland has served as the lead consultant on clients including Wells Fargo Bank, Bank of Montreal, Associates First Capital, Republic Industries, Sprint, Marriott, Caterpillar and Southwest Airlines.

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